Reshipment Lable Fee

Reshipment Lable Fee.

Please leave message at checkout for what product is being reshipped.

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IF IT IS COLD in your area 72 and 96 hour heat packs are available for purchase to ensure your package arrives in the best possible condition. Purchases containing live fish are NOT covered under our 100% live arrival guarantee if they are shipped in freezing temperatures (60 degrees Fahrenheit or lower) WITHOUT the WARMTH of a shipping warmer and may be denied shipping to PRESERVE the LIFE of the animal.

IF IT IS HOT in your area ice packs are available for purchase to ensure your package arrives in the best possible condition. Purchases containing live fish are NOT covered under our 100% live arrival guarantee if they are shipped in burning temperatures (90 degrees Fahrenheit or higher) WITHOUT the COOLING of a shipping ice pack and may be denied shipping to PRESERVE the LIFE of the animal.

All orders are shipped out on monday-tuesday to prevent overnight stay at the post office on weekends.

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LIVE ARIVAL GUARANTEE. PLEASE READ

Express shipments are the safest option for live animal purchases.

Due to the possibility of delays and package mishandling DOA are rare but sadly they do happen, to reduce the risk of a doa please do not order fish when your outdoor temperature is above 90 or below 60 degrees Fahrenheit. Doing so may void the live arrival guarantee and it is the responsibility of the buyer to be aware of the temperature in there location.

Make sure there is someone there to recieve the package!! Thank you.

In the event of a DOA please send me pictures within 1 hour of delivery of the un oppend bag and then it's contents clearly visible. If pictures are not sent within the first hour of delivery then the contents are not covered under the live arrival guarantee and may not eligible for a refund.